Refund policy

Refund & Returns Policy

At J&J Store, we want you to be happy with every order. If something isn't right, please contact us within 7 days of delivery with your order number and photos where applicable.

Order not yet shipped: You may cancel and request a full refund.

Quality defects: You may request a refund or a return.

Wrong color, size, or style sent: Contact us and we'll arrange an exchange or another after-sales solution.

Missing items: You may request a partial refund for the missing quantity.

Lost in transit: Claims are handled according to the carrier's and platform's rules. We'll assist you throughout the process.

Item significantly not as described: Contact us for an after-sales solution.

Change of mind: Refunds are not guaranteed for items you simply no longer want.

Wrong option selected by the buyer: Orders placed with an incorrect size, color, or style are generally the buyer's responsibility.

To start a request, email us at sayorijinx0709@gmail.com.